Your partner for conducting investigations into employee grievances, sexual harassment, discrimination and bullying claims.

We offer an ad hoc, backlog clearance or fully outsourced solution.

Investigating employee grievances can drain time and resources

We conduct investigations for you, enabling your managers to make an informed decision to reach a resolution quickly, cost effectively and with minimum risk.

You may have a backlog of cases to clear. Or, perhaps you are faced with a time-sapping claim that’s high risk, sensitive, or could threaten your organisation’s reputation.

We offer a complete and professional ad hoc or fully outsourced solution to meet all your needs.

A flexible and proven approach to workplace investigations

Rest assured, we know the investigation part of any grievance claim is critical. Procedure needs to be failsafe so you don’t fall foul of your legal obligations.

We work within your internal procedures, ensuring processes are thorough and precise so safeguarding your workplace’s reputation and minimising risk.

We work with your HR department on cases – not independent of it – for a consistent approach.

Our final high quality report is cross checked for accuracy and fairness.

We are looking for investigators to join our team

If you are interested in joining Marshall-James as a self-employed investigator, we would love to hear from you.  Get in touch for more information on  +44 (0) 20 3021 3970 or email  info@mjerl.com

Contact us

To find out more about our investigations service, please use the contact form below. We will be in touch as quickly as we can. If your enquiry is urgent, please call +44 (0) 20 3021 3970 or email  info@mjerl.com.

We are looking for investigators to join our team

If you are interested in joining Marshall-James as a self-employed investigator, we would love to hear from you.  Get in touch for more information on  +44 (0) 20 3021 3970 or email  info@mjerl.com

Contact us

To find out more about our investigations service, please use the contact form below. We will be in touch as quickly as we can. If your enquiry is urgent, please call +44 (0) 20 3021 3970 or email  info@mjerl.com.

Our Investigations are:

Fast

Investigations take around five days to complete for straightforward cases. It’s 10 days for more complex cases. (Though each case must be judged on its own merits.)

Fair

We don’t make the final decision on a case, the employer does. We gather the essential facts so you can make an informed decision to reach a fair outcome. We work with your HR team  using your own internal procedures.

Factual

Investigators are experienced HR professionals or line managers. Every case has a nominated supervisor to monitor progress and review the final report.  It gives you an added layer of quality assurance.

We offer a case-by case or fully outsourced solution

Our expertise is wide-ranging, with professionals trained to deal with:

  • Grievances
  • Disciplinary investigations
  • Bullying claims
  • Harassment claims
  • Discrimination claims
  • Equality claims
  • Appeals

We do the investigation, producing a high-quality report that allows the employer to make the most informed decision possible.

We also work with you to identify trends and put in place resolutions, wherever appropriate.

We have a proven track record in sectors including rail and transport, logistics, police, retail, healthcare, manufacturing, local government, the NHS and financial services.

Some benefits of working with us:

  • Increased productivity: less management time  spent on investigations
  • Swift resolution of issues and problems
  • Lower employee absence from sickness or suspension
  • Fewer appeals as a result of alleged compromised investigations
    • Greater confidence that investigations will be conducted thoroughly
    • Reassurance you can make a well-informed decision on appropriate next steps
    • New insight from management information so your employer can identify key trends, issues and training needs
    • Flexibility – use us on a case-by-case basis or to clear a heavy backlog.

    Marshall-James conduct our grievance investigations with utmost professionalism, integrity and sensitivity. We have saved huge amounts of time in resolving cases which has benefited both the organisation and those who have issues that need investigating. Working with Marshall-James has been a success

    NHS, HR Director

    Marshall-James cleared a big backlog of our outstanding cases, which not only helped us resolve a number of issues quickly, but gave us invaluable management information so we could identify trends and provide training and coaching where needed. We know use Marshall-James to investigate our harassment and bullying cases.

    HR Director, major retailer

    If you need advice, guidance, or training, call us on +44 (0) 20 3021 3970 or email info@mjerl.com