The UK’s leading firm in practical Employee Relations strategy, services and guidance. Trusted by many HR and Business leaders.

Employee Relations is increasingly seen as the key to a successful organisation. Yet, managing employee relations is time consuming and costly. And when it goes wrong, there is an immediate and often long lasting negative reputational issue.

Line Managers are often the key to good employee relations, yet many are not comfortable with it and often have not received any formal guidance or training.

For any organisation, it’s approach to managing interactions with employees on individual questions and concerns around pay, conduct and other terms and conditions are vital as is the way it handles issues such as grievance, disciplinary and other sensitive matters. 

And of course, there is the collective element to employee relations; consulting with groups of employees to achieve change in areas such as working practices, terms and conditions, policies and improving productivity. 

Years of experience

Marshall-James has been working since 2006 with employers of all shapes and sizes, across many industries, to deliver excellent quality advice, guidance, service and solutions in all areas of employee relations.

We not only give the best advice, guidance and way forward, but HR and Business leaders come back to us time and again because we manage risk and do not jeopordise an organisation’s ability to function.

We have produced a simple Employee Relations model, which we often reference as the way successful employee relations works. This is shown below. In our experience, it is not often that all the items in the model are working well all at once. However, it gives some idea and guidance for the kind of areas that need to be invested in.

For more information, please get in touch.

We bring expertise in these areas:

  • Employee Relations Strategy
  • Changes to terms and conditions
  • Changes to working practices
  • Upskilling line managers
  • Employee consultation and employee voice

Employers will contract us to provide Employee Relations services such as:

  • Advice and guidance to line managers
  • Managing individual cases
  • Workplace investigations
  • Sickness and absence management
  • Internal communications and engagement

In addition, we have worked with many organisations to:

  • Constitute, train, change their European Works Council, including upskilling their managers and representatives.
  • Devise and implement global employee relations policies, including introducing minimum standards in all countries of operation and upskilling line managers to be able to work to the policies and procedures.

What our clients say

Marshall-James helped us with a very challenging industrial relations situation that there seemed no way out of. When we worked with Andy and the team to understand the issues and put solutions in place things improved rapidly. We have managed to achieve agreements on a number of issues which had reached deadlock before.

Divisional HRD, Multinational FMCG

Marshall-James helped us identify opportunities for improving productivity at a time when costs and performance were incredibly challenging. They worked with us to manage risk and implement the changes, involving all our stakeholders, which made a significant positive impact on our performance.

CEO of Global Logistics company

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